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Conversations

Conversations 1 - 20 of 250
Photo of Jared Christensen
Content sharing image contrast is poor
We do demos with customers using blue jeans, the contrast of the web page we are sharing shows up very light on the customer's screen. We...
  • 1 me too
  • 4 replies
  • Problem
Photo of Larry Kiang
For Windows PC users the mouse pointer does not show up on the screen share. Is this being worked on?
Tech support stated it was a flash issue, but other programs like join.me seems to show up fine. Thanks.
  • 3 me toos
  • 17 replies
  • Problem
  • Acknowledged
Photo of Sebastien Gervais
BlueJeans Outlook Add-in changes text format when sending meeting invite
How to reproduce issue: Open Outlook Go to Calendar - Click New Meeting Click Add Blue Jeans Meeting Details to this appointment Update ...
  • 1 me too
  • 11 replies
  • Problem
Photo of BrainGuard
"Plugin local AV dialog" in linux desktop
I have been using BlueJeans so far in a web browser. Recently, I downloaded the desktop version (for linux operating system) but it does ...
  • 1 me too
  • 1 reply
  • Problem
Photo of Joward Castillo
Run both App 2.x and 1.x simultaneously in MacOS Mojave.
I have difficulty running both the 2.x and 1.x Bluejeans app in MacOS Mojave simultaneously. Would love to hear some advise from the comm...
  • 1 me too
  • 1 reply
  • Problem
Photo of James Chan
ipad pro
New iPad Pro (Nov 2018 release), when attempting to join a BlueJeans video conference via mobile app, the iPad Pro will receive a message...
  • 2 me toos
  • 3 replies
  • Problem
Photo of Vadim Kuzenkov
Screen share won't work
The sequence is the following: 1. I push Share Screen. 2. Choose the screen to share. 3. It starts sharing (the mark «you are sharing thi...
  • 1 me too
  • 2 replies
  • Problem
Photo of Some Name
Presentation audio??
Is there really no way to download the presentation with audio?? I have a university account, and I use it with students -- and the singl...
  • 1 me too
  • 2 replies
  • Problem
Photo of Bill Bartling
powerpoint synchronization issue - client is one slide behind presenter
several times recently we have experienced while using PowerPoint in share screen mode where the slide seen by the clients are one slide ...
  • 1 me too
  • 2 replies
  • Problem
Photo of Liberty Wright
NDA violations with new tab sharing view
The new UI shows my open tabs when I'm sharing my screen. This is causing problems with NDA if I haven't scoured by open files prior to ...
  • 1 me too
  • 1 reply
  • Problem
Photo of Mark R
Webcam images mirrored/flipped horizontally?
Hi,I am having issues with video from camera sources (both and intergrated laptop camera and a Logitech C922 Pro Stream Webcam) being fli...
  • 2 me toos
  • 3 replies
  • Problem
Photo of Danny Bailey
iPhone 8 freeze
The app freezes on the including huddle quick page. I loaded it to my iPhone 8 and had a challenge on the first page. I deleted the app a...
  • 1 me too
  • 2 replies
  • Problem
Photo of Ian Lenton
Browser downloads OLD app version on meeting launch
When launching a meeting using a calendar link through my browser, the website directs my browser to download an old version of the clien...
  • 1 me too
  • 3 replies
  • Problem
Photo of Jean-Francois Maury
Desktop freeze on Windows 10
I'm running BJ 1.22.19 on Windows 10 Pro. I'm facing more and more desktop freeze when I'm running BJ. Is this a known problem ? Is there...
  • 3 me toos
  • 2 replies
  • Problem
Photo of Marianne
MacOs screen sharing green/black.
Hi. We are currently encountering green/black screen when sharing screen (moderator/presenter) through HDMI using MacBook pro Retina (Hig...
  • 1 me too
  • 1 reply
  • Problem
Photo of Mark Gassner
Listener showing offline and room not connected to calendar
We use a Dolby device connected in a meetingroom. When connecting Relay to the device the dolby is connected to the relay shows offline a...
  • 1 me too
  • 1 reply
  • Problem
Photo of MNL Training TripAdvisor
BlueJeans app or browser version doesn't capture any sound when using laptop mic
I'm using a Lenovo X230 with Win10 64-bit. My sound driver is up to date works fine on Skype but when I try using the mic on BlueJeans th...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of Nikita Shkorodenok
NOT_MODERATOR error in recording api
Hi there,I use .net wrapper for integration with BlueJeans.I need to start a recording via REST API. When I call v1/user/{user_id}/live_m...
  • 1 me too
  • 2 replies
  • Problem
Photo of Christiaan Botha
Content Sharing problems?
I am having issues with some of our Polycom systems. Content sharing is not working; when sharing it would quickly flash the content  for...
  • 2 me toos
  • 12 replies
  • Problem
Photo of Manish Parmar
Relay Error Code 187263818
Randomly, I see the below error across all the rooms.  While the error message is there, the calendar feature is still working and updati...
  • 2 me toos
  • 2 replies
  • Problem
  • Solved