Windows desktop app automatically re-opens after closing

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  • Problem
  • Updated 2 years ago
It's pretty annoying. I leave a meeting, close my BlueJeans Windows app (on Windows 7). And suddenly the app is open again ready to join a meeting.
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Nathan Maharaj

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  • annoyed

Posted 3 years ago

  • 1
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Nathan Maharaj

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Still happening. Still annoying.
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Radhika@BJsupport, Official Rep

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Hi Nathan, 

Sorry for delay in response.

Can you try clearing bluejeans app cache from C:\Users\<userfolder>\AppData\Local\Blue Jeans\desktop\Cache location and check? 
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Nathan Maharaj

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Hi Radhika,
I've found that location. Do I just delete all files there? (It appears they were all created at the start and end of the BlueJeans meeting I just had this morning.)

Thanks.
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Radhika@BJsupport, Official Rep

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Yes delete all cache files. If issue reoccur then try app reinstall.