Windows BlueJeans App - Max Resolution

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  • Updated 2 years ago
When will we see an increase in the max supported resolution on the Windows application?  I like it for the simplicity of using it, however it never seems to display above 512 x 288 (ish).
Lync / Skype for Business and even the browser can work reliably at a much higher resolution, so not sure what the app restriction is?

I would have initially thought bandwidth, but I'm running on 38Mb broadband at home and multi-gigabit links in the office and both perform the same.  Am I missing a configuration setting somewhere?
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Ian Lenton

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Posted 2 years ago

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Radhika@BJsupport, Official Rep

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Hi Lan,

Thank you for sharing your feedback. We support maximum Receive/ Transmit Resolution of 720p HD (1280*720) at 30 FPS on browser/ App connections.
We like to investigate the low resolution issue experienced by you. Could you please upload your bluejeans app logs as per below instructions and confirm us by writing an email to support@bluejeans.com
Thank you,

Radhika Chatur