When will Bluejeans support remote control of a machine ...only thing missing from us moving off Webex

  • 19
  • Question
  • Updated 1 year ago
  • (Edited)
This & private chat are the only features missing to allow us to abandon Webex 
Photo of Steve Cobb

Steve Cobb

  • 490 Points 250 badge 2x thumb

Posted 4 years ago

  • 19
Hi Steve - I've heard conversations surrounding both of these items. They would be game changers, for sure. Let me get an engineer to weigh in on timing. Thanks! 
Photo of Steve Cobb

Steve Cobb

  • 490 Points 250 badge 2x thumb
Thanks Brittany I would appreciate that 
Photo of jeff magnuson

jeff magnuson

  • 80 Points 75 badge 2x thumb
Are there any updates on this issue?  I saw the 2.9 update but nothing surrounding remote control and/or private chat...
Photo of Heather Potter

Heather Potter, Champion

  • 928 Points 500 badge 2x thumb
Same here in terms of completely abandoning WebEx.  Controlling the other person's screen is key feature to compete with them. 
Photo of Zack Blum

Zack Blum, Champion

  • 1,560 Points 1k badge 2x thumb
Another customer vote in favor of remote screen control. Would streamline our remote IT support process!
Photo of David Schmidt

David Schmidt

  • 130 Points 100 badge 2x thumb
We are newly boarding with Blue Jeans and have to retain WebEx accounts due to this missing feature.
Photo of Peter Verwayen - Director, Product

Peter Verwayen - Director, Product, Official Rep

  • 412 Points 250 badge 2x thumb
We are in the early stages of working on this feature.  It's a bit early to give exact dates, but it is definitely in the plans for 2015.
Photo of David Schmidt

David Schmidt

  • 130 Points 100 badge 2x thumb
Thanks for the quick reply, as dates are identified, even if they slip a bit please let the community know.
We will absolutely keep you posted!
Photo of Steve Cobb

Steve Cobb

  • 490 Points 250 badge 2x thumb
Thanks for the reply Peter ,  Will there also be a independant Chat client to replace Jabber ?
Photo of Peter Verwayen - Director, Product

Peter Verwayen - Director, Product, Official Rep

  • 412 Points 250 badge 2x thumb
We are planning to add 1:1 chat support within the in-meeting interface; however, this won't be a likely replacement for a full desktop messaging solution.
Photo of peter Esposito

peter Esposito

  • 102 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Remote control other users desktops during screen sharing..

Remote control other users desktops during screen sharing.
Peter what company are you from so I can ensure you're added to our tracking list of customer requests here. Feel free to email me if you prefer; brittany@bluejeans.com thanks! 
Peter - this is under heavy consideration and we should know by our next product team meeting on 1/28.
#staytuned here & welcome to the Blue Jeans Community! 
Photo of Phil Haines

Phil Haines

  • 102 Points 100 badge 2x thumb
We are almost done with February.  Any decision?
Photo of Ray Ashbrook

Ray Ashbrook

  • 80 Points 75 badge 2x thumb
Is there any beta testing we could assist with on the remote control feature?
Photo of Philip - Lead Engineer

Philip - Lead Engineer, Customer Success Team

  • 2,250 Points 2k badge 2x thumb
Greetings All,

This is now slated for support in the Q4 timeframe. We will update the community on any changes.

#staytuned here
Photo of Philip - Lead Engineer

Philip - Lead Engineer, Customer Success Team

  • 2,250 Points 2k badge 2x thumb
"Update"

We are now currently targeting Q3 2015 timeframe for supporting the Remote Control Desktop feature set.
Photo of KaYun Cheng

KaYun Cheng

  • 60 Points
Is there any update for this feature?
Photo of Philip - Lead Engineer

Philip - Lead Engineer, Customer Success Team

  • 2,250 Points 2k badge 2x thumb
Hi KaYun,  

Our Product team has this feature now targeted for delivery in Q4 2015.
Photo of Michael Ginsberg

Michael Ginsberg

  • 62 Points
Great news
Photo of Nicole Henion

Nicole Henion

  • 82 Points 75 badge 2x thumb
Our Help Desk team would love this since we're eliminating LogMeIn. Excited to see how it works.
Photo of Christopher Brown

Christopher Brown

  • 60 Points
Hello. Not sure where things are at but we can't even consider BJN until this feature is implemented. Most of our engineers run Linux so we found the support via browser plugin excellent but often need to grant control to vendor techs.
Photo of Timothy LoGrasso

Timothy LoGrasso

  • 80 Points 75 badge 2x thumb
This is important for my organization as well. We just adopted BlueJeans and this is something that would make the transition from WebEx much easier.
Photo of Mike Kerr

Mike Kerr, Official Rep

  • 1,530 Points 1k badge 2x thumb
Hi Christopher, Timothy and all ... Remote Desktop Control is being tested, internally, by a group of users inside Blue Jeans. Testing so far looks good. In example below, Mike would like to take control of Bob's computer.

Should be available for limited release soon after the holidays.


Photo of Simon Little

Simon Little

  • 60 Points
Any update on this feature being rolled out?  As stated by others, this is an essential element for us to support remote users when troubleshooting issues.
(Edited)
Photo of Angelika Helmbold

Angelika Helmbold

  • 60 Points
When will "request mouse and keyboard" be available ? I am having to use Webex and Bluejeans at this point in time.