what webcams are supported & custom room set ups for small/medium rooms

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  • Updated 3 years ago
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  • (Edited)
My associates in South america are trying to find out what webcams have been tested for use with bluejeans. Logitech webcams are not easily obtained. one of them was using the Playstation webcam for a while but that has since stopped working in a previous release.
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Ash Azzopardi, Champion

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Posted 4 years ago

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Community Team, Community Admin

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Hi Ash - If you are looking for camera
recommendations that have been tested by our engineers, here are a few
options. We recommend pairing them with external mics such as the Jabra
Speak 510.

Almost all native (integrated) webcams are compatible. External cameras that have been tested include:


  • Logitech C100, C120, C310 C920
  • Microsoft LifeCam HD-3000 and HD-6000
  • Freetalk-HD  
  • Keep in mind: the
    Blue Jeans browser option currently does not support cameras that are
    connected to a PCI capture card, such as an Osprey 260e or BlackMagic
    Intensity Pro.
Let us know if this was helpful or not. Thanks!
(Edited)
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Ash Azzopardi, Champion

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Thanks i have already sent the link from your kb article that states the same, i was hoping for a more meaningful list, or at least to try and get a community list of what people have been using. My colleagues in South america can readily acquire, Genius and Leadership webcams. we dont want to purchase any without knowing that they work. thanks
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Community Team, Community Admin

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Hi Ash - Thanks for the feedback. Let us socialize this today internally, and to some of our champions to provide you a more meaningful response. Stay tuned!
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Mark Adams, Champion

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Hi Ash - Our law firm has been using Logitech brand USB 2.0 webcams. Our primary models have been C910, C920, B990 and C525.

We've just recently acquired the new Logitech CC3000e - a very nice conference room webcam that really enhances Blue Jeans meetings for small groups. Price point is about $1K for this model - check it out at:  http://info.logitech.com/conferencecam.cc3000e.plus.html

Sorry - haven't tried any other vendor products from Genius/Leadership.

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Garrick

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Mark, please share your BJN experience with the Logitech CC3000e, thanks very much.
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Ash Azzopardi, Champion

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Thanks Mark, have you been able to get the logitech cameras into south america? I am struggling to get desk phones into Argentina as it is ;)
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Garrick

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Mark, please share your BJN experience with the Logitech CC3000e, thanks very much.
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Mark Adams, Champion

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Write a reply
Ash:  We don't have offices in South America so can't help you there. Good luck.

Garrick:  The Logitech CC3000e was difficult to get - my manager ordered at the beginning of the year and has only received it a couple of weeks ago. Some kind of problem in production (wiring? - Logitech may be shipping now). The camera has a Carl Zeiss lens and has zoom/pan capability - but zooming only available at the camera side (eg, user on other end can't control camera zoom/pan). The CC3000e is really high-def, much like the Polycom HDX 7000/8000 EagleEye camera we use. Very nice for the price!!
This would be a good, reasonable conference room solution to use with Blue Jeans and small-to-medium meetings (1-4, maybe a few more) depending on the room size. Microphone seems to work well from our initial tests - I'd certainly recommend getting one and doing your own pilot with it using Blue Jeans meetings.
-Mark
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David Caudle

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Ash,

I have tried the Logitech cc300e and it really has hit the mark for medium size classrooms for a good price at $1000.  It includes the microphone and speaker pod that will sit on the table and the camera works good on a $10 tripod where ever you wish in the room.  The remote control will enable volume control and the abilitity to pan and zoom to provide an even better face to face conference.  The USB connection enables desktops or laptops to work effectively.  Just need a projector or LCD TV to complete the display portion of the system.   We will be getting this system for several offices in the firm.   

There is another new alternative for small to medium size conference rooms and again from Logitech.  That is the Logitech C930e webcam which is really a business level webcam that starts out with a 180 degree view at 1080P when it is first used.  THere is a sofware to download for free called the  "Logitech Camera Settings" which will allow you to zoom or pan the camera directly (without touching the webcam).  You will have to go and zoom one step to get the functionality turned on...The default wide view does not allow you to make changes until you do this step.  The microphones on this webcam do a good job and the processing is taking place in the webcam rather than the computer CPU.    This is a really good alternative for less than $100 US dollars for Blue Jeans sessions. 

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Truly Madly

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Can somebody tell me how to stop the logitech cc3000e keep following me, I want it to stay in one position but it just follow me when I stand up or move around the meeting room. Called Logitech support he cannot find the answer, and he said he will contact HQ , still waiting for reply after two days.
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Philip - Lead Engineer, Customer Success Team

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Hi TM,

I checked the Logitech cc3000e we have here at BlueJeans and dont see an option for auto camera tracking.  I also verified the specs from Logitechs website and it only shows auto focus with manual pan tilt and zoom features via the remote.  Can you verify if you indeed have the cc3000e or you may have the BCC950 which does have camera tracking.

Let us know

Thank you
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Truly Madly

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Hello Philip,

Thank you for checking. I can verify the cam I have is cc3000e, and is brand new which I bought it like a week ago, but only set it up a few days ago following the instruction in the booklet that comes with the cam.

If it is not auto tracking, that I am not sure why the cam keep moving by itself. When you guys first set up the cc3000e, does the cam keep moving?

I remember that one time it stop moving for like a couple of hours after I keep pressing different buttons, I have no idea what I did to stop it moving, but then it start moving by itself again.

Thanks for checking for me though.
(Edited)
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Philip - Lead Engineer, Customer Success Team

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Hi TM,

When you are seeing the camera move is there another Logitech CC3000e on the call.  They do have a feature that allows for the far end location that has the same equipment to move your camera while using it with Microsoft Lync.

Let me know

Thanks
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Truly Madly

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Hello,

Sorry for late reply, I have been checking with neighbours and they don't have that cam. I will give Logitech a call tomorrow as they not reply me yet, and see what they say.

Thanks.
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Philip - Lead Engineer, Customer Success Team

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Thank You TM
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Ash Azzopardi, Champion

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Thanks for all the great details on the Logitech CC3000e, I have had to send it to our Dev's so that we can get it to work for the whole Linux community.

I will also be trialing the Lifesize Flex - which is basically the same concept - i imagine it has the same problem as the CC3000e on Linux desktops given the Lifesize - Logitech connection.

The C930e sounds like a good option - providing their is a linux installer to be able to configure it ;)

Ash
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Chuck Wong

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How is the Lifesize Flex?
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Ash Azzopardi, Champion

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it works reasonably well, the issue is the size of the second Gen takes up so much real estate. the mic pod is ok but i would rather not use the remote,
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Chuck Wong

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Thanks any other recommendations that are smaller?
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Ash Azzopardi, Champion

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the Cisco DX80 and Polycom Convene work great for this scenario, we found using laptops as the key codec was not very efficient. the new telylabs device also looks promising, not great for an enterprise deployment but still stands on its onw when a screen is already in the room.
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Jason Westbrook

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As a computer tech at the University of Michigan I can happily report that the Logitech C270 works beautifully with Bluejeans as well. More specifically I support one building. Here, our users rely and use bluejeans several days/multiple times in the week. I personally use it every day I work and the C270 has never failed us. 

Jason