What to do when the BJN browser plugin or H323 room system isn't working

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  • Updated 4 years ago
  • (Edited)
I want to share a best practice we came across that solves a very infrequent but key problem:

If you have an important, time sensitive meeting, and for some reason a remote participant's browser plugin or H323 room system won't work because they:
  • can't install the BJN browser plugin
  • it keeps crashing
  • their laptop camera isn't working
  • or anything else that will prevent them from participating...
...how can you get them into the meeting and ensure it continues on time?

We've found that the iOS and Android clients (ideally with headphones with a mic, connected to stable wifi or LTE) are the most reliable clients when all else fails.

So if you're on the clock and things aren't working like they were in your advance testing, ask the participant to download the mobile client and enjoy your meeting.
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Zack Blum, Champion

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Posted 4 years ago

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Tom Strand, Champion

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Zack - Your post reminds me that I need to add something to my pre-meeting checklist:  Download the BlueJeans client to your personal mobile device. Just to shave a little more time before the (late) user pops into the meeting.

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If the visual conversation is shifted to a smaller screen, I need a way to support the device at a good eye angle without needing one or two hands from the user.
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Kevin Otten, Champion

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Unfortunately a "best practice" for troubleshooting issues with the plug-in is not to reach for your nearest smartphone.  The best practice to troubleshoot plug-in issues would involve steps to correct the issues.  And this would be why I'm here, because this just happened with a client in Israel and we had to resort to Skype to get them connected.  We can't always assume a participant has iOS or Android available in a pinch.
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Nick Verdegem, Champion

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Whilst this works in a pinch, its not ideal.   Our business users don't often carry around a headset,  our wifi can end up quite congested making video more difficult to support, and 3G networks tend to be a bit variable.  Plus,  inexperienced mobile video callers often end up showing a great view of their nostrils because they perhaps don't have a stand/cradle to sit the phone on.
So mobile devices work as a backup, but come with their own, albeit not insurmountable problems.