What is your specific Use Case for Primetime?

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What is your specific Use Case for Primetime? What problem/challenge does this help you solve? Blue Jeans uses A2M internally to broadcast our Board Meetings as well as All Hands meetings.
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Brett Smith

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Posted 4 years ago

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Ash Azzopardi, Champion

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Our Use cases are :

Company meeting : We stream from a meeting room that holds 100 attendees, we have two Cameras and an AV mixer board with wireless mics and two projectors, we connect the cameras to a Vaddio AV bridge and connect that to a laptop which is connected to the two projectors.

we stream this to approximately 1200 attendees - globally - ( this number has risen from 300 in a year!) since we have been consistently improving the company meeting experience.

Business Unit Town Halls : We now have business units that are at least 700 people strong, that we need to reach. we present from a video room in the speaker locations and present to the global teams.
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Karen Huffman, Champion

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Have you had any issues with the Vaddio AV setup. We are receiving a lot of static on our Vaddio EasyUSB Mixer/AMP and Mac OS?
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Ash Azzopardi, Champion

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No issues, so far, we now use them in EMEA and North America, predominantly on RHEL and Fedora laptops though, i havent tested on MAC osx yet. Generally because we get abuse if someone sees an apple logo anywhere near our events ;)
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Lauren Mintz

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We've added another use case and are now using PrimeTime to engage customers. We have recently introduced a series of webinars globally through our Customer Success program. As this is a new program with a gradual launch, attendance has been smaller, but we anticipate eventually having 100+ customers on a webinar at any given time. Our team of presenters join from either their home office or a dedicated Red Hat meeting space. We do not use video; the entire presentation involves a Customer Success Manager sharing their screen as they walk through resources on our Customer Portal.

Presenter & Moderator connections have been good when using a hardwired connection, but we cannot control how our customers join and, therefore, have seen varying issues on the attendee side (usually as a result of bandwidth). 
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Radhika@BJsupport, Official Rep

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Lauren,

Regarding attendees issues, following knowledge base articles can be helpful. It contains best practices guide which can be sent to attendees so that they can prepare themselves for such events in advance.

Primetime Events: Preparation and Tips
Customizable welcome template to send to Attendees to inform them about the upcoming event
https://bluejeans.app.box.com/PrimetimeAttendeeVideo
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Lauren Mintz

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Thank you! The resources you provided are very helpful.

I am a bit concerned about creating too much prep work (e.g., install software) for customers, which will be taken into consideration as we evaluate our various tooling options. Although, it seems that after their first PrimeTime event, customers shouldn't have to prepare for subsequent PrimeTime events.