Video freezes on new MacBook Pro, High Sierra

  • 2
  • Problem
  • Updated 3 months ago
Since upgrading my computer, I can't use video. Whether on wifi or connected by Ethernet, my video freezes.
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Tina

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  • frustrated

Posted 10 months ago

  • 2
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Lee Snyder, Official Rep

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Hello Tina,

I will be happy to help!

I will be following up with you via email to investigate this issue further. The ticket number is 00395898.

Regards,
Lee - BlueJeans Support
(Edited)
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Namrata Sarda

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I am also facing this
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Lee Snyder, Official Rep

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Hello Namrata,

I am sorry to hear that your application is freezing. Can you provide me with the version number of the application you are using?

Regards,
Lee - BlueJeans Support
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Kurt Stam

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I'm also facing this. High Sierra with Blue Jeans: Version 1.26.83

Thx, --Kurt
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Radhika@BJsupport, Official Rep

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Hi Kurt,

Kindly upgrade your app version to our latest 1.35.15 version and share the result.

Thank you,

Radhika Chatur
BlueJeans Support Team