Very choppy audio and severe delay -- unusable

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  • Problem
  • Updated 2 years ago
My company is 100% online, so we do all of our meetings online.  We use GoToMeeting, Skype, and WebEx (when someone else is hosting who uses WebEx).  I generally have no problem with any of these.  I just signed up for a trial of BlueJeans and tested it with audio only, one other person, but the audio was unbearably choppy, even cutting out for 10-15 seconds, and the delay was several seconds, making conversation difficult.  What makes BlueJeans so different from the others that it has these severe audio problems on the same system where there are no problems with the others?  I regularly do meetings with a dozen people and screen sharing just fine, but today with BlueJeans I couldn't even do audio only with one person!  We had to quit after a few minutes.
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J Harshbarger

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  • frustrated

Posted 2 years ago

  • 1
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Henry BlueJeans, Employee

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Thank you for informing us of you audio trouble.  In order to better investigate audio trouble please contact us by calling us at 
  • +1 (408) 791-2830
We are available 24/5 and limited hours on weekends and would be happy to investigate your trouble further to resolve the matter. 

Please simply reference your case number 00272990.  
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Solomon

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You should chat with BlueJeans support like Henry suggests, I did the same early on and they diagnosed an internal (to me) issue and then had my company support team resolve.

My overall experience in the 4 years I've had BlueJeans has been the complete opposite to what you mention, it's faster\better than WebEx, GoToMeeting, LogMeIn Rescue, and PCanywhere.

On 4/28, RDC (remote desktop control) will be released which will allow me to finally get rid of my WebEx accounts.  Whiteboard feature would be a nice to have but not worth keeping my WebEx accounts for.  Plus BlueJeans paired with TelyHD cameras (conference rooms) with the built-in BlueJeans app has been fantastic for the past 4 years.

I hope you have the same positive experience with BlueJeans as I've had, otherwise you could continue to use the web conferences solutions you already have, why switch if you like what you already have.

Solomon
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Mackenzie BlueJeans, Official Rep

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Hey Solomon, 

Thanks for the kind words, we are glad to have you! I am also happy to let you know that Remote Desktop Control is officially released as of a little over a week ago. I double checked, and can confirm you have it enabled as well. 

Please try again to make sure you have the feature when joining a meeting from the Desktop App. Both you and the user you are wanting to control the screen of need to be joining from the Desktop App in order for this to work. 

For more information on RDC, please check out the following article: 
I hope this helps!

-Mackenzie
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J Harshbarger

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I tested with another individual and the sound was clear.  Next I tested it on a meeting with about a dozen people, and it was clear for everyone.  So today I went back and tested it with the same person I had the first meeting with, that didn't work.  Today it was clear.  I asked her what was different.  She said this time she had to wait for a download, but she doesn't remember that happening last time.  Any idea what the difference might have been?  Could it have been she tried to join via a web browser last time but this time downloaded the application and used it?
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Radhika@BJsupport, Official Rep

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Yes it may be the reason she joined last time from browser such as chrome or safari which does not involve any download and this time she joined via bluejeans app. We recommend joining meetings via bluejeans app as delivers a more reliable and consistent audio/video quality, improving the overall meeting experience for participants.