Unable to hear sound from presentation

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  • Updated 1 year ago
We have BlueJean conference call with Toronto using our desktop. We can hear each other well. When we run a presentation (Video and Audio). Toronto only sees video but can't hear audio from presentation. We have no problem talk to each other. Can someone help?
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Sam Chan

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Posted 1 year ago

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Lee Snyder, Official Rep

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Hello Sam,

With our screen sharing feature, it will only display what is on screen. To be able to share a presentation with audio and video you would want to upload the presentation as a video to your BlueJeans account and share via video share.

With video sharing, you are able to play videos in your meetings. You can view the steps on video sharing here:

https://support.bluejeans.com/knowledge/video-sharing

Regards,
Lee - BlueJeans Support