Un Mute not working from moderator link

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  • Updated 4 years ago
I dont seem to be able to unmute presenters from the console. I can mute fine, but i have to tell the speaker to unmute themselves.
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Ash Azzopardi, Champion

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Posted 4 years ago

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Ash Azzopardi, Champion

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 after further investigation, there is a delay between the icon change and both moderators were clicking "unmute" at the same time, thus cancelling eachother out and continually muting the presenter.

I have also found that as a moderator i cannot unmute myself if another moderator has muted me.
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John Beckmann

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Hi Ash - the last release introduced some lag time on the mute buttons that causes all sorts of confusion. We have a hotfix coming on Saturday. If the moderator mutes anybody, they are 'hard muted' - meaning they can't unmute themselves. If the moderator clicks on the unmute icon again, this returns control to the presenter - their icon will be all red, which means they can now unmute themselves.

Does that make sense?
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Ash Azzopardi, Champion

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sounds good.

what about the fact that a moderator cannot un mute themselves?
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John Beckmann

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The we have implemented mute is that when a moderator mutes someone it's a hard mute, even other moderators. 

We can eventually build in 'soft mute' for moderator-to-moderator muting.

In my experience though, when you have two moderators they both are pretty much always on mute with audio and video, and if they are not, they are always very cognizant of managing their mute states, as they are the experts and very focused during the event. So, in other words, a moderator should never have to mute another moderator. 

I know that is not as good as moderators not hard muting each other, but hopefully that makes sense until we have an actual feature to support the use case:)