What plans are there for reducing CPU load using BlueJeans?
Sorry to hear your experience with Bluejeans meetings while connecting from your new machine.
Recently we have made CPU usage related improvements with our new bluejeans app version 1.6.188 ; this should help in reducing the CPU resource utilization.
We analyzed and compared stats of your personal meetings held on 24 Nov and 18 Nov from your MacBookPro machine . In first meeting you were using old version of bluejeans app 1.6.183 which shows system cpu load. The recent meeting held on 24 Nov shows new version 1.6.188 with less system cpu load.
Kindly monitor the CPU load with new version of bluejeans app in your upcoming meetings and let us know if issue still persists.
On top of the range 13" MacBook Pro (2015 retina, 16GB RAM) with two cores i7 the CPU is 100% being split between BJ and kernel_task (bj related too). This is totally unnacceptable as none of all competitor apps has even half of this kind of CPU usage). I can barely use my computer while on BJ and I got feedback from other collegues at Red Hat that they started to use phone or ipads for BJ in order to be able use their computers during meetings. Most of them are on Linux so I am inclined to believe that at least the load issue is not limited to a single platform.
Stability is the second issue, and this became a problem only about 1-2 months ago. What happens is that the BJ app freezes with colorwheel of death but the audio and meeting still works. So unless you need video or chat you can continue to use audio. After thei you have to kill the app. This happens very often, probably on more than 50% meetings and only after being under use for ar least 15-30mins.
The user experience is completely miserable and completely unacceptable. The following info lists out the system details:
OS Type Mac OSX 10.12.6 (Sierra)
Processor Name: Intel Core i7
Processor Speed: 2.7
Number of Processors: 1
Total Number of Cores: 4
Memory: 16 GB
Browser Type Chrome 64.0.3282.186
IP Address 184.108.40.206
Cookies Enabled Yes
Color Depth 24
Screen Resolution 1440 x 900
Browser Window Size 1314 x 162
Flash Version Not Installed
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.186 Safari/537.36