SX20 H323 Drops Calls

  • 1
  • Question
  • Updated 3 years ago
We have several Cisco SX20'S and we are noticing that these units are getting disconnected in the middle of meetings ? They are connecting over H323 & are not registered to our Cisco Call Managers .  When we open up tickets BlueJeans sees it as a normal disconnect

 Data indicates that they we experienced a "Broken Pipeline" disconnect.  This is an H323 disconnect reason -- where the signalling socket (H225 or H245) gets closed at far end and BJN server would not receive or cannot send any RTP packet for some time; this indicates the signalling pipe is broken and call is closed byBJN server. 

Is there a known H323 issue with BJN & SX20 ?  
Photo of Steve Cobb

Steve Cobb

  • 490 Points 250 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Radhika@BJsupport

Radhika@BJsupport, Official Rep

  • 6,448 Points 5k badge 2x thumb

Hi Steve,

Thank you for reporting this issue. Sudden frequent disconnects from room systems is not a normal behavior. We have received your support case and we are working to identify the cause factor. You will be receiving email shortly from support. Case will be escalated to tier 2 team once we get the required information.

Thank you, 

Photo of Sagar@bjnsupport


  • 466 Points 250 badge 2x thumb
Also, you can refer below article for capturing the logs