Swirling integrated camera in windows app

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  • Problem
  • Updated 9 months ago
In my Bluejeans desktop app, on Windows 7, the integrated camera of my lenovo laptop won't work. I have a swirling white circle on a black screen.
The same camera works on Bluejeans inside the firefox browser.
I have an external camera that always works with both desktop and browser app.
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Pierre Tinet

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Posted 9 months ago

  • 2
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Radhika@BJsupport, Official Rep

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Hi Pierre,

Thank you for reporting the issue . Support caseĀ 00409350 is raised to investigate the cause behind the integrated camera issue with app. We will be reaching out to you to gather the bluejeans app logs.

Thank you,

Radhika Chatur
BlueJeans Support