Some sites not receiving content when screen share option is used

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  • Problem
  • Updated 1 year ago
we are using Polycom HDX 7000 HD units in various locations. the software version on these units is 3.0.1 to update the software it's very expensive the company don't have budget for this. 
sometimes we come across an issue, when we use content sharing options one site wont receive the content.
up on a reboot it works fine, is there anything we can do to avoid this happening.
please advise.. thanks
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Ven Vundavalli

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Posted 1 year ago

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Radhika@BJsupport, Official Rep

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Hi Ven,

To investigate the reported issue we would need bluejeans meeting id number wherein this issue was encountered. Could you please email this information to support@bluejeans.com?

Some of the common cause factors for content sharing issues for room systems are documented in below knowledge base solution. 
Thank you,

Radhika Chatur
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Aslam support

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Hi Ven, 

Could you please share us the requested information. 

Thanks,
Aslam Babu
(Edited)