simple question

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  • Question
  • Updated 7 months ago
 We have a participant who has clicked on our invite and has joined the meeting. He can hear us but only see  himself.. We na hear & see him   .. What has he done ???
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Anil Pachnanda

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Posted 7 months ago

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Lee Snyder, Official Rep

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Hello Anil,

This is definitely a strange error that is occurring and would best be handled on a support ticket.

I have opened case 00424676 to follow up with you via email.

Thank you,
Lee - BlueJeans Support
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Lee Snyder, Official Rep

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Hello Anil,

Thank you for taking the time to work with me via the support case. As stated, it was an issue with their remote user's firewall and the issue is now resolved.

Thank you,
Lee - BlueJeans Support