Show limiting factor for video quality

  • 3
  • Idea
  • Updated 4 years ago
It is great that the command center shows possible red flags for poor video quality, but we get lots of questions like: "I am on an 10MB connection so why do I only get 640p quality?", so it would be even better if it could show what the limiting factor is for the video resolution!
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Casper Stoel

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Posted 4 years ago

  • 3
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Jason Nickels

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Hey Casper -

Good thought.  I'll take this back to the Product Manager as feedback.
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Casper Stoel

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Any feedback yet from the PM? This would be a very helpful feature for us, as we are still getting lots of questions about this.

My ideal solution would show a timeline with the sending and receiving resolution per endpoint and any change would show an explanation why it changed by hovering the mouse over that point of the timeline...

The above would allow us to help end users have a better experience by being able to provide targeted feedback, not just the standard answer about using a headset, not being on wifi, etc.,etc...