The problem is that the bjn.vc is trying to connect directly to a bluejeans server (without going through the proxy). This is getting blocked since there is no direct Internet access from internal network: I could specify a URL in a PAC file to bypass Content Gateway but our network guys says that will cause other problems.
Is there another way or other possible solutions?
No we are leveraging what's in-place. I use bluejeans.com/111 for the test. When I start the Bluejeans app with Chrome this goes through the proxy but when the app is trying to connect to the bjn.vc directly to internet rather using the proxy. Both sites were whitelist: *.bluejeans.com & *.bjn.vc .
The network guy confirmed that all the request that the application does through the proxy are permitted.
Can the BlueJeans app on Windows work solely through Outbound TCP Port 443, going through a web proxy, or it also needs TCP 5061 or 5000 as well as Outbound UDP Ports 5000-5999?From https://support.bluejeans.com/knowledge/system-requirements, UDP ports wouldn’t be mandatory: “For strict firewall rules where all UDP ports are blocked, video/audio will work via TCP port with less optimal video experience.”