second monitor turns off randomly during bluejeans calls

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  • Updated 3 years ago

I have two monitors connected to a laptop. During bluejeans calls one of the screens turns off randomly. It only does it during these calls and at no other time.   It will then start up again after a random length of time between 1 and 20 minutes, the call could still be continuing or may a have finished a while before.

Laptop is a lenvo x250 with Displayport Pro. Other colleagues have the same issue.

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Tim Pain

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Posted 3 years ago

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Radhika@BJsupport, Official Rep

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Hi Tim,

Thank you for reporting the issue. It is not a expected behavior with bluejeans meetings. We have logged support case 00172078 for working on this issue. You will be receiving email from support soon.

Thank you