Screen Sharing - Grey box in the middle of the shared document/page/file

  • 1
  • Problem
  • Updated 9 months ago


We're having issues on 3 different Lenovo Carbon Yoga models using mentioned screen sharing function.

All shared documents have a grey box at the bottom of the page and we're not able to fix it.

Any ideas'
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Stefano Zinzi

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  • frustrated

Posted 2 years ago

  • 1
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Radhika@BJsupport, Official Rep

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Hi Stefano,

Thank you for reporting the issue. I am sending the resolution steps from support caseĀ 00261772 via email.
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Stefano Zinzi

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Thanks Radhika.It's quite urgent as it's affecting our company meetings so if you can ship resolution steps asap,it will be really appreciated
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Radhika@BJsupport, Official Rep

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I hope you received my email in your personal mailbox.
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Felisha Sandifer

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I am having this issue as well but it's a big gray box on the replay. Any solutions? I'm in my trial period.
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Radhika@BJsupport, Official Rep

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Hi Felisha,

Thank you for reporting the issue. Support caseĀ 00417672 is raised for sending the resolution information. You will shortly receive an email from support.

Thank you,

Radhika Chatur
BlueJeans Support Team