Screen share won't work

  • 1
  • Problem
  • Updated 5 days ago
The sequence is the following:
1. I push Share Screen.
2. Choose the screen to share.
3. It starts sharing (the mark «you are sharing this screen» is on) for 1 second or so.
4. Then it abrupts.
5. Colleagues are seeing it as flickering of my screen.

Environment:
BJ 2.8.632.0
Windows 10
Two monitors (just in case it matters): 1 (main) — 1920*1080, 2 — 2560*1440

How do I solve that issue? It kinda ruins my user experience completely )
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Vadim Kuzenkov

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  • a bit frustrated

Posted 2 weeks ago

  • 1
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Lee Snyder, Official Rep

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Hello Vadim,

This sounds like something we would want to open up a Support case and follow up with our engineering team. Can you please submit an error report from your application? The steps can be found here:

https://support.bluejeans.com/knowledge/bluejeans-app-upload-logs

Regards,
Lee - BlueJeans Support
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Vadim Kuzenkov

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Thanks! Did it. Waiting for response )
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Radhika@BJsupport, Official Rep

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Hi Vadim,

Issue is being investigated under support case 00534442.

Thank you,

Radhika Chatur
BlueJeans Support Team