Some time back we had a discussion about the “fundamental right” of videoconference participants to share their screens and our desire to have the ability to disable this. I believe we were told that a future update to the software might give us that.
The reason we want to tyrannically deny people their right to share is illustrated by the following use case:
We have a group using a BlueJeans meeting in effect as a webinar presentation platform to make a PowerPoint presentation with live audio, both by the presenter and for Q & A. At some point during the presentation, a participant with a restless mouse hand clicks the screen share icon, either by accident or out of curiosity. Said participant is now faced with the big blue “SHARE MY SCREEN” button and out of fear, ignorance or just innate generosity (we are all taught to share as kids), clicks that too. Now everyone except the presenter, who has minimized her BlueJeans window so as to broadcast the PowerPoint show, sees either a mostly blank screen or worse, the inadvertent new presenter’s desktop wallpaper. The original presenter, busy explaining the PowerPoint slides, does not notice the subtle green border that just disappeared and keeps on talking. Other participants start asking what happened to the PowerPoint show, the presenter calls for help, and IT steps in to rescue the presentation from the well-intentioned but very disruptive participant by a) minimizing the PowerPoint window, b) maximizing the BlueJeans Window, c) regaining screen share, d) minimizing the BlueJeans window and e) maximizing the PowerPoint window. At this point the presenter is annoyed and embarrassed and nobody remembers where things left off. Rinse and repeat with the next restless mouse-wielder.
All we need is the ability of the presenter, whether acting as Moderator, originator or just BOSS, to prevent these interruptions. We understand that in an informal teleconference collaboration people will pass the conch back and forth freely ala Lord of the Flies. But the above use case requires less democracy.
That is what I need for customer success. Anything coming down the pipe soon to help us?