Room System Issue (no sound)

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  • Problem
  • Updated 1 year ago
Hi,

We encounter an issue with one of our room systems (Cisco MX800) and BlueJeans.

Issue : no IN/OUT audio with the room system

Only one our room systems is affected ...

Thank You for your help and don't hesitate to ask me if you need more information.

Best Regards,

Julien
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Julien Coudert

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Posted 1 year ago

  • 1
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Radhika@BJsupport, Official Rep

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Hi Julien,

Thank you for reporting the issue. Support caseĀ 00375619 is raised to investigate this issue. We are reaching out to you via email to get the additional information.

-Radhika Chatur
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Julien Coudert

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Hello a case has been already openned : 00375201
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Lee Snyder, Official Rep

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Hello Julien,

It appears that one of our engineers has grabbed your case, they should be reaching out to you with further details!

Regards,
Lee - BlueJeans Support