Room System Issue (no sound)

  • 1
  • Problem
  • Updated 12 months ago
Hi,

We encounter an issue with one of our room systems (Cisco MX800) and BlueJeans.

Issue : no IN/OUT audio with the room system

Only one our room systems is affected ...

Thank You for your help and don't hesitate to ask me if you need more information.

Best Regards,

Julien
Photo of Julien Coudert

Julien Coudert

  • 80 Points 75 badge 2x thumb

Posted 12 months ago

  • 1
Photo of Radhika@BJsupport

Radhika@BJsupport, Official Rep

  • 6,058 Points 5k badge 2x thumb
Hi Julien,

Thank you for reporting the issue. Support caseĀ 00375619 is raised to investigate this issue. We are reaching out to you via email to get the additional information.

-Radhika Chatur
Photo of Julien Coudert

Julien Coudert

  • 80 Points 75 badge 2x thumb
Hello a case has been already openned : 00375201
Photo of Lee Snyder

Lee Snyder, Official Rep

  • 5,168 Points 5k badge 2x thumb
Hello Julien,

It appears that one of our engineers has grabbed your case, they should be reaching out to you with further details!

Regards,
Lee - BlueJeans Support