Room system

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  • Problem
  • Updated 6 months ago
On the old Bluejeans client I could open up a meeting and connect to a room system. this option has now disappeared and only allows me to connect to devices that are physically plugged into my laptop. How do you connect to room systems with the new client?
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Neil Vickers

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Posted 7 months ago

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Neil Vickers

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Marcel

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Dear Neil 

See attachement, the test ROOM SYSTEMS AND MORE CONNECTIONS is actually a button,
click on it and you wiil see al the options

kind regards
Marcel
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Marcel

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I'm sorry fort the error it should be:
The bar with the text: ROOM SYSTEMS etc. is actually a button

Marcel 
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Neil Vickers

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Thats the old Windows client not the new one.

This is what you now get.

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Marcel

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That is strange, If I click on: CHeck for updates, I get the message "you're already up to date" Where dit you download your version of the app?
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Marcel

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Dear Neal
I downloaded the latest version 1.33.15 (per machine build) 
Bar is at  the bottom: Phone & MORE ..., click  and I get
the picture down below (on the right side in the app)


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Neil Vickers

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How weird I just don't get any of that. Where did you download it from?
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Lee Snyder, Official Rep

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Hello Neil,

The application version that you have is the new, 2.x application that we are rolling out in phases. It is missing some features, the connecting with room system is one of them.

You can install the previous version of the application from our Downloads Page. If you are prompted to update the app once installed, please decline as it will upgrade to the 2.x app.

Thank you,
Lee - BlueJeans Support
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Greg Sellek

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When will the 2.0 edition support joining via a room system?
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Lee Snyder, Official Rep

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Hello Greg,

It is on the roadmap but there is no firm ETA as of yet, so stay tuned!

Regards,
Lee - BlueJeans Support