Relay with Cisco Touch 10 Controller

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  • Updated 2 months ago
Does Blue Jeans Relay work utilizing the Cisco Touch 10 Controllers with the Cisco Room Kit devices? I have relay configured and I see the meeting in the Relay website for the endpoint however the meeting ever shows up on the Touch 10 Controller. I have tried both the Cisco/Tandberg Control Protocol (which does allow me to ping the endpoint) and also the Cisco IX protocol which doesn't allow it to ping. 
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Andrew Rosenau

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Posted 2 months ago

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Erin Pickle, Official Rep

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Hello Andrew,

It is possible to use Relay with Cisco Touch 10 Controllers, and Cisco Room systems. I've sent you an email, (Case #00481635) so that we can troubleshoot this issue further.

Best regards,

Erin - BlueJeans Support