Relay Error Code 187263818

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  • Problem
  • Updated 2 weeks ago
  • Solved
Randomly, I see the below error across all the rooms.  While the error message is there, the calendar feature is still working and updating.  I'm not sure what is affected and what needs to be fixed.

Unable to retrieve details from calendar server for ID roomcalendar@domain.com: java.util.NoSuchElementException: Timeout waiting for idle object; Timeout waiting for idle object

Date and Time: 2018-04-16T04:41:25-04:00

Error Code: 187263818

Error Name: CalendarServerException

Message: java.util.NoSuchElementException Timeout waiting for idle object;
Timeout waiting for idle object

calendarId: roomcalendar@domain.com
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Manish Parmar

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  • confused

Posted 6 months ago

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Erin Pickle, Official Rep

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Hi Manish,

I see that a support case was opened for this, and my colleague is investigating. For reference, your case number is 00443769.

We will reach out with more information as soon as it's available.

Regards,
Erin - BlueJeans Support 
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Joey Jensen

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Was there a resolution to this issue? We are also seeing this error code on all of our rooms.
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Lee Snyder, Official Rep

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Hello Joey,

It appears from the case the issue was that message occurs when there is congestion on the server. As long as your devices are receiving meetings and are able to join them, you can disregard the message.

Regards,
Lee - BlueJeans Support
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Joey Jensen

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Thanks Lee.