Recordings of shared/second screen is choppy

  • 1
  • Problem
  • Updated 7 months ago
  • Not a Problem
I'm attempting to broadcast and record myself using two web-cams at once. Webcame1 (attached to computer) displays fine in both broadcast and recording - no stuttering or choppiness at all. Webcam2 (connected to computer via USB and being screen-shared) is fine during broadcast but very choppy during the recording, considerably worse than Webcam1. Is there a way to either fix this or change my set-up to avoid this choppy recording of Webcam2?
Photo of Adam

Adam

  • 70 Points

Posted 7 months ago

  • 1
Photo of Radhika@BJsupport

Radhika@BJsupport, Official Rep

  • 6,058 Points 5k badge 2x thumb
Hi Adam,

Thank you for reporting the issue. Support caseĀ 00419350 is raised to investigate the root cause. You will shortly receive an email from support.

Thank you,

Radhika Chatur
BlueJeans Support Team
Photo of Marcel

Marcel

  • 240 Points 100 badge 2x thumb
This logic because the screen shared signal is in fact also a video channel with 10 orĀ  15FPS you can find this in the specs