Put dashes in meeting IDs so that people can remember them more easily

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  • Idea
  • Updated 4 years ago
  • (Edited)
BlueJeans meeting IDs are quite long and people have trouble reading them in one go. This makes it hard and error-prone to enter a meeting ID quickly (you have to move your eyes back and forth).

The reason is that most people can't keep more than four numbers in short-term memory. See http://www.scholarpedia.org/article/Visual_short_term_memory for more information on this.

Just like with phone numbers, the solution is simple: divide the meeting IDs in chunks of 3-3-4 figures so that the brain can process them more easily.

The feature request is for meeting IDs automatically to be displayed in chunks of {3-4} figures with dashes in between, and for all the clients to ignore dashes if they are present.

In other words, the standard text in a meeting invitation would change from

    To join the Meeting:https://bluejeans.com/4725301068

to

    To join the Meeting:https://bluejeans.com/472-530-1068

... and the second link would still redirect to the first.

I am sure this would be an easy fix with high usability impact.
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Roland Siebelink

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  • excited that this is an easy fix with high impact

Posted 4 years ago

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Brett Smith

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@Roland - Initially I like the redirect idea since we wouldn't be able to edit the existing meetings. And the short term memory certainly makes sense behind this reasoning. 

We will get an official response this week from product, but in the meantime:

- Is this mainly for users manually dialing in to room systems or PSTN? 

Thanks for the great idea!
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Roland Siebelink

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This is primarily for people dialing in to room systems.
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Brett Smith

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Good to know for our meeting. Stay tuned for a more detailed response Wednesday. Thanks Roland!
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Ash Azzopardi, Champion

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Roland,

What we typically do is advise people to use their personal URL i.e. bluejeans.com/username, when sending out meeting invites and using the pairing option for room systems instead of using the meeting ID.

the pairing code is only ever 5 digits and since most if not all participants bring their laptops to meetings, it makes for a more seemless experience.
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Roland Siebelink

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Hmmm Ash so the context is that 90% of people are late to join the meeting (eg because a previous meeting in the room finished late), and feel stressed about wanting to get into the meeting as soon as possible.

I agree that the pairing code could be more seamless if it's in the meeting invitation but it's not. So having to log in with a laptop first seems like a detour when people already feel stressed--and at least in our company, I don't think many people even know where to find the pairing code. I remember looking for it myself the other day and not finding it, which is why I want to rely on the meeting ID.

Also, people typically avoid logging in with a laptop while in a room with a system because it invariably causes feedback issues. So having to log in first with a laptop to activate the room system, only to then immediately cut off the laptop again, seems counterintuitive.

I think the common ground here is that connecting the room system should require as few user steps (including back and forth to remember a code)as possible.

I'm all in favor of using the pairing codes as long as they're right front and center in the meeting request so that I don't have to log in to a laptop just to connect a room system. If that's not possible, then I think adding dashes to the meeting ID is the easiest fix from where you guys are today.

We have not experimented with alphanumeric meeting IDs at all, but since most of our room systems only have a simple numeric remote control, I would hazard a guess that it would make logging in to the room system for these rooms even more difficult?