Problems when 3 participants are connected

  • 1
  • Problem
  • Updated 1 year ago
We have 1 C60 codec in our room. When we connect 2 participants and our codec, audio and sharing presentations work very well, but when one more participant connects, a few minutes pass and the audio is no longer present, sharing presentations continues to work well. I check the audio of the equipment, generating an internal sound and it works well, only there is no audio output of the participants. But among the connected participants, they keep listening and listen to us, only we do not listen to them.
Have they gone through any situation like that?

Thank you

Luis Gomez
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Jose Luis Gomez

  • 70 Points

Posted 1 year ago

  • 1
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Amarnath Vaidyanathan, Employee

  • 60 Points
Thank you for contacting BlueJeans Technical Support! Kindly provide your email address for us to further communicate to you in regards to your case request or you can send an email to so that we can communicate to you based on your request.

Case Ref: 00389418

Thank you.
Amarnath Vaidyanathan