Prime Time deployment Options

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  • Updated 4 years ago
Hi,

I am after ideas on how best to deploy a Prime Time account.

One of the main issues we have around self service meetings for over 100 users is how we get the customer to be able to schedule a meeting, without providing every associate with a license to do so.

Obviously it would not be cost affective to provide a license to all associates since our primary use case is to hold meetings internally, like town halls.

But if we give a license to the primary event coordinator, what happens if they change roles or are out for that time period.

Given that these meetings tend to happen on average once a quarter for each group at separate times, it would make sense to use the active user model and only charge for each time an event is scheduled - however this leaves the risk of people "mis using" the events tab instead of the meetings tab and we get over charged for meetings that could have been in the < 100 participant section.

Looking for ideas / Suggestions on how best to deploy primetime.

Right now we do this with our current tool by only allowing the IT guy to create events, but this means we essentially need an events team as the success grows because the IT guy now cannot do anything else but host events, which is proving to be costly in terms of tools and resource.

thanks
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Ash Azzopardi, Champion

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Posted 4 years ago

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John Beckmann

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Hi Ash,

The pricing model will start out by charging on a 'per event basis', so you could provision a number of people to able to schedule and host events, and only pay for the events that you actually have. This doesn't really address the 'used events tab instead of the meetings tab' situation though - perhaps a little bit of training will help address that? I'll think about ways to avoid that in terms of UX, but at the moment we don't have a way to prevent it. It's great feedback though!

Does that answer help?

JB
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Ash Azzopardi, Champion

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Thanks John, very helpful.

So i guess a proposed model would be to add the events functionality to the common Event handlers and provide a targeted training session to the Event Handlers to only use for events that a standard BlueJeans session does not meet the requirements.
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John Beckmann

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Yes, that sounds like a good approach. I would imagine that while you don't want a SINGLE person doing all the event organizing/scheduling, you don't need EVERYONE either. So a handful of folks can be enabled with event scheduling capabilities, and you can give them a brief training....