Presentation screen lags for up to 30 seconds during virtual training.

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  • Problem
  • Updated 10 months ago
I'm currently taking virtual Red Hat training via Bluejeans and I'm having some issues following the instructor because of some very bad screen lag.  The instructor will be talking and referring to a presentation he's sharing, but the presentation is out of sync with what he's talking about.  There is often a lag of 20 to 30 seconds before I see what he is trying to present.  It's very frustrating and makes the class hard to follow.  Is there anything that can be done to correct this?
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Dixie Peterson

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Posted 10 months ago

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Radhika@BJsupport, Official Rep

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Hi Dixie,

Thank you for reporting the issue. Support case 00396620 is raised to investigate the root cause and to provide possible solutions. We will be reaching out to you shortly over email.

Thank you,

Radhika Chatur

BlueJeans Support