polycom stays in black screen

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  • Question
  • Updated 5 months ago
Hi guys, 

I have a polycom working and everything seems fine but when i perform a call over Blue Jeans, the screen remains black and it seems it doesn't connect.

However, i don't get an error or something like that. 

Any ideas?
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gonzalo

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Posted 2 years ago

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Craig Ernst, Champion

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You should probably work with Bluejeans support on this one. They can see what is happening when your call initiates and see if the call negotiation/setup process is completing properly. Often though, when people experience black screens or no video/audio, you're perhaps running into an issue with a firewall.

https://www.bluejeans.com/support/contact
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Douglas Ip

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I experienced an issue like this before with a different video conference cloud solution and it was definitely a firewall issue we had to resolve.
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Tony Calkins

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I have this issue a lot. The only way I can find to resolve it is to power down the Polycom GS then reconnect to the BlueJeans meeting. We have this issue a lot and no one seems to have found a resolution yet. Just sporadically works.