Polycom Group Series 500 | Your Video Resolution is too low to receive screen sharing

  • 4
  • Problem
  • Updated 1 year ago
  • Solved
When receiving the content sharing in the Polycom Group Series 500 all seems to be OK. Then after a while we get the message: "Your Video Resolution is too low to receive screen sharing"

We have revised the guides and seems all is in place:
Also, this document can help isolate content-sharing issues:

We even tested in a etwork with no firewall and public IP configured with no luck

Thanks for your help/ideas
Photo of Omar Balbás

Omar Balbás

  • 110 Points 100 badge 2x thumb
  • Confused

Posted 2 years ago

  • 4
Photo of Eric Devaux

Eric Devaux

  • 176 Points 100 badge 2x thumb
Official Response
Hi Everyone,

Just reporting back that Eric Mulligan's solution above (regarding switching off dynamic bandwidth) immediately resolves this issue. The setting can be found: Admin Settings>Network>IP Network>Network Quality