Polycom Group Series 500 | Your Video Resolution is too low to receive screen sharing

  • 4
  • Problem
  • Updated 10 months ago
  • Solved
When receiving the content sharing in the Polycom Group Series 500 all seems to be OK. Then after a while we get the message: "Your Video Resolution is too low to receive screen sharing"

We have revised the guides and seems all is in place:
https://support.bluejeans.com/knowledge/firewalls-nat-explained
Also, this document can help isolate content-sharing issues:
https://support.bluejeans.com/knowledge/sharing-issues-room-systems

We even tested in a etwork with no firewall and public IP configured with no luck


Thanks for your help/ideas
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Omar Balbás

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  • Confused

Posted 2 years ago

  • 4
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Eric Devaux

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Official Response
Hi Everyone,

Just reporting back that Eric Mulligan's solution above (regarding switching off dynamic bandwidth) immediately resolves this issue. The setting can be found: Admin Settings>Network>IP Network>Network Quality 

Best,
Eric