Polycom Group 500 Relay integration issue

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  • Problem
  • Updated 7 months ago
We are busy testing a Polycom Group 500 with Relay. We have found an issue where the group unit losing its calendar intermittently. Do perhaps know what this issue could be?


Software version on the Polycom unit is 6.1.4


Kind regards
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Amr Elsheikh

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Posted 7 months ago

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Manish Parmar

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We have the same "issue", BUT I was explained that it's the time that relay is syncing that the calendar comes down then goes back up.


Basically, the listener is on constant contact with the calendars.  The relay controls the polycom calendar.

When the relay and listener are syncing, the relay pulls the polycom calendar down, once the relay and listener are in sync then relay pushes the updated calendar to the polycom.


For us, we see the calendar come down for about 25-45 seconds.  I haven't been able to pinpoint the interval that it does the sync, it seems random.


If the above is incorrect, I would appreciate help from BlueJeans as well on this.