Polycom CX5000/5100 roundtable compatibility

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  • Updated 3 years ago
Hi early last year we discovered that BJ is not compatible with the Polycom CX5000/5100 360 view. Support acknowledged the issue said they were aware and that a fix would be forthcoming with no ETA. Does anyone know if this compatibility issue has been resolved? Thanks
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Richard Orchard

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Posted 3 years ago

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Radhika@BJsupport, Official Rep

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Hi Richard,

We currently support Polycom CX cameras only with active speaker video source, not the panoramic video source for Lync and browser session when joining a Blue Jeans meeting.
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Richard Orchard

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Thanks for the reply. This was the same response we got 12 months ago, is there a plan to introduce panoramic source as this limitation is driving us to move away from Blue jeans to Pexip VMR which does support panoramic. Thanks again looking forward to your response Richard
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DB Vid

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As I understand it Polycom only supports Lync (and Skype for Business) with those products. Using them with any other software (although works mostly, we have the old 5000's) is a risk.
(Edited)