physical conference room is not show in participant list

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  • Updated 2 years ago
When I create a Bluejeans meeting using the Outlook plugin (Version 3.4.761) including an actual room using it's resource e-mail (e.g. meeting.room1@mydomain.com), it is not shown in the meeting invite, which the participants receive.
The room is shown as participant in my moderator appointment and it is also shown in the bluejeans web-ui meeting.
The seeting "SHOW PARTICIPANT NAMES IN EMAIL INVITATION" has been selected for Personal as well as Scheduled Meetings.

When I issue a Bluejeans meeting using the web ui and invite the room system as described above, it is displayed in the participants invitations.

Is this a known issue with the outlook plugin when inviting resources or am I missing something?

Many thanks in advance!

best regards,
Alexander Kleemann
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Alexander Kleemann

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  • confused

Posted 2 years ago

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Radhika@BJsupport, Official Rep

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Hi Alexander,

Thank you for reporting the observed scenario with outlook plugin. We will test it internally and confirm the results.

Thank you,

Radhika Chatur
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Radhika@BJsupport, Official Rep

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Alexander,

We tested the scheduling of normal outlook appointment with room booking and found similar results. participant invites did not contain the room email address. Room name appears in Location field. 
Thus it looks like its outlook behavior not restricted to bluejeans outlook addin
(Edited)
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Radhika@BJsupport, Official Rep

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Alexander Kleemann

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Hi Radhika, thanks for confiming the behaviour. When I create a normal appointment without Bluejeans, the Room does show up in the participants invite. I also see the rooms in the online bluejeans view, but if I open the Room selector in outlook and select only one room for the meeting, it also shows ALL rooms in the online view.

So I assume that there is something broken with the synchronization of resources from outlook through the bluejeans outlook addin.
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Radhika@BJsupport, Official Rep

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Hi Alexander,

Could you please upload the screenshot of outlook appointment -participant invite depicting the room email address in invited fields? also help us with your outlook client version ( ex: 2010, 2013 or 2016)? 

I tested this case in outlook 2013 client.
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Alexander Kleemann

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Hi Radhika, I've reviewed the case with our IT department and we found that there is actually a problem with an Exchange Update since we don't see a Room Resource in any (!) participant invite any longer. Seems there is something wrong with Microsoft. I'll update the thread as soon as i know more.