Outlook plugin hang

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  • Problem
  • Updated 2 years ago
  • In Progress
We are fairly new to bluejeans having just launched. We have deployed the outlook plugin for meeting scheduling, issue is that outlook is hanging for one user. It only happens when pulling up the BJ meeting scheduler and lasts a few minutes before it sorts itself out, although a few times outlook crashes and restart required. It's an exec assistant so multiple large mailboxes with busy calendars, outlook 2010 fully patched. Anyone seen this and can offer tips for troubleshooting?
Thanks
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Robin Farrand

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Posted 3 years ago

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Tedd Fox, Official Rep

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Hi Robin, 

Sorry you are having his issue right out of the box! 
A couple of things I need to help me troubleshoot this for you:
- Outlook add-in build (in the about area) 
- Uploaded logs (i the about area) 
- How many email boxes does he/she have access to? 
- Is Word the email editor?

Thanks in advance for the info!

@teddfox 
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Dawn Aristorenas

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Hi Tedd, 

I have this issue as well.  Here's my info.

Version 3.1.333
uploaded logs sent to support 8/10/15 12:42 PT
I have access to two emails boxes, but had the issue before I had access to the other one
Yes, word is the email editor.

Thank you,
Dawn
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Gunjan Varshney

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was there a resolution to this issue. I am also facing same issue
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Mackenzie BlueJeans, Official Rep

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Hello Gunjan,

When it comes to the Outlook Add-in we need to treat these on a case by case basis. It could be any number of things that affect it and we will happily help to get it working for you.

I went ahead and opened a support ticket for you and will send an email with some helpful steps to try. Your case number is 266829.

Thank you,

-Mackenzie