Outlook plug in - autoupdate can I disable ?

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  • Problem
  • Updated 1 year ago

We have 100 users and rolled out bluejeans last week, Outlook plugin now wants update on all clients and users cannot update because they cannot install software on machines - they do not have the user rights...

We have to update software controlled, how can we prevent bluejeans asking/looking for updates ?

Ive tried email support@bluejeans.com no reply - tried chat no reply

please

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Genia

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Posted 1 year ago

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Ashwin BJN Support, Official Rep

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Hi Genia, 

Apologies for the inconvenience caused. I confirm that we received your query on case #00398784. I shall follow-up with you by email. 

Thanks, 
Ashwin 
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Lee Snyder, Official Rep

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Hello Genia,

To add to the support ticket sent by Ahswin, we do offer solutions to disable auto-updates for the Outlook add-in with MSI deployment.

The per machine build of the add-in requires the future updates to be pushed out by IT administrators. If you would like to know more, please review this article:

https://support.bluejeans.com/knowledge/outlook-supported-deployments

I hope this is what you are looking for!

Regards,
Lee - BlueJeans Support