We did a holistic communications review and found that both Lync and BlueJeans would be really useful tools for us. We were bringing in Lync primarily for internal comms, but liked the flexibility and ability to plug into client systems the BlueJeans had.
By integrating Lync with BlueJeans we could avoid overloading our users with what they would perceive as different tools. Instead they can use a familiar environment (Lync) to connect to clients using BlueJeans as the bridge/go-between.
Now that people are more familiar with the tools, they are starting to explore BlueJeans more and making the most of the additional functionality.
If we could integrate our Softphone/Chat clients with a BJN bridge it would mean we could get the best of both worlds. the associates can communicate with each other utilising presence, click to call and direct/group chat - then escalate the call to a bjn bridge if more or external parties are required.