OnSocial not allowing LIVE due to "Install Flash" message

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  • Updated 2 years ago
Though a test meeting with "Jean" works fine, when I go try to "goLIVE" with Facebook, I'm getting the error: "Unable to initiate video Stream. Need to Install Flash."

I have flash installed, but I reinstalled a fresh version. I've also shut all browsers, restarted computer still it says it needs Flash Installed.

I'm on windows 8. Any ideas as I'm unable to use my onSocial subscription.
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Will

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Posted 2 years ago

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Radhika@BJsupport, Official Rep

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Hi Will,

Thank you for reporting the issue.

Kindly try installing adobe flash player from below location and test again

 https://s3.amazonaws.com/swdl/flashplayer/flashplayer22_ra_install_win8_win10.exe

Thank you,

Radhika Chatur