OnSocial not allowing LIVE due to "Install Flash" message

  • 1
  • Problem
  • Updated 2 years ago
Though a test meeting with "Jean" works fine, when I go try to "goLIVE" with Facebook, I'm getting the error: "Unable to initiate video Stream. Need to Install Flash."

I have flash installed, but I reinstalled a fresh version. I've also shut all browsers, restarted computer still it says it needs Flash Installed.

I'm on windows 8. Any ideas as I'm unable to use my onSocial subscription.
Photo of Will


  • 70 Points

Posted 2 years ago

  • 1
Photo of Radhika@BJsupport

Radhika@BJsupport, Official Rep

  • 6,448 Points 5k badge 2x thumb
Hi Will,

Thank you for reporting the issue.

Kindly try installing adobe flash player from below location and test again


Thank you,

Radhika Chatur