OneTouch Dialing

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  • Updated 1 year ago
Does BlueJeans have the ability for OneTouch Dialing from an h.323 video room system. Similar to the Cisco OnTouch a.k.a. WebEx Enabled Telepresence.
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Mike Funge

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Posted 4 years ago

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Ash Azzopardi, Champion

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Hi Mike,

Does this help : https://community.bluejeans.com/bluejeans/topics/how_do_i_save_blue_jeans_as_a_favorite_on_my_room_s...

Essentially add the meeting info into the URI : Meetingid@ip so 12345@199.48.152.152

Ash
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Mike Funge

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Let me see. Thank you

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Ben Hutchison, Official Rep

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If anyone is looking for automated one-string endpoint dialing into Blue Jeans meetings, consider using Blue Jeans Relay.

With Relay, you can make an endpoint dial into a given Blue Jeans meeting with one touch. It can pick up meetings from calendar events in Google Calendar, Exchange, and Office 365, or you can type in your own meeting ID on the fly.

You can start calls from the Relay Touch Android tablet app, the built-in touchscreens/OSDs for certain endpoints (most Cisco endpoints, Lifesize Icon), or the Relay REST API. Relay supports many H.323 and SIP endpoints.

Check out the Relay Getting Started guide for more information.
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Bartholomew Was

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Hi Ben,

We are currently integrating relay in our VC systems (mostly SX10 with Cisco Touch 10 panels and MX300G2). Is there any documentation on how to get relay to work on these touch panels? We are not planning on swapping these out for android tablets. Any insight or links would be much appreciated.

Many thanks,
Bartholomew Was
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Ben Hutchison, Official Rep

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Hi Bartholomew,

SX10 with Touch 10 will work fine. We have not verified the MX300 G2, but since I think it uses the same underlying API, I expect it may also work fine.

Once you have your Listener Service set up and you've provisioned the Cisco endpoint inside Relay, it's pretty simple to get BlueJeans meetings to show up on the OSD and Touch 10.

Setup
Go through the Relay Getting Started guide to set up your Listener Service and provision your endpoint in Relay. 
  1. In the Relay admin UI, go to your endpoint.
  2. Set the Push Meetings to Endpoint setting to Enabled.
  3. Click Save.
These steps are the same for Polycom and Lifesize endpoints as well, in case other people are wondering.

Whenever Relay has any scheduled meetings on that endpoint synced from Google Calendar or Exchange, they will appear on the endpoint.

Troubleshooting
If you don't see the meetings appearing on the Cisco screen, check if they appear on the endpoint page in the Relay admin UI, under Status in the top-right corner. If they appear in Relay, the Endpoint Control settings might be wrong (IP address, username, password). If the meetings don't appear in Relay, the Scheduling settings might be wrong, or the calendar server wasn't configured to grant permission to Relay for reading the meetings.

Caveats
  • Cisco has a restriction where you can't click the Join button too early before a meeting starts, so you may want to test using a meeting that's currently in progress.
  • Make sure you're not using TMS to push calendar events to the same endpoint, otherwise it will overwrite the meetings from Relay.
Let us know if you run into any issues, especially with the MX300 G2.

Thanks,
Ben