Updated 11/20/14 - NPAPI browser plugin (Chrome 39 for Mac/Linux)

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Based on some issues we've experienced on Linux using Chrome (http://bluejeans.force.com/KnowledgeSearch/articles/Knowledge_Base/Browser-Plugin-will-not-work-with...) and with the release of Chrome 64-bit for Windows (see http://blog.chromium.org/2014/08/64-bits-of-awesome-64-bit-windows_26.html), I had a few questions and perhaps a feature request in here some place...

1) With the release of Chrome 64-bit, looks like NPAPI plugin support will start causing issues.  What version is Blue Jeans NPAPI plugin -- 32-bit?

2) Although Blue Jeans does a good job with Macs and WIndows, are there plans to make Blue Jeans more WebRTC-friendly, plugin-less, and platform agnostic, so that it could also work on Chrome OS and Linux platforms?
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Karen Huffman, Champion

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Posted 4 years ago

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Karen Huffman, Champion

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Google just posted about date when Chrome 64 bit will be available on Macs in November and will not support 32 bit NPAPI. See http://googleappsupdates.blogspot.com/2014/09/google-chrome-64-bit-for-mac-and-windows.html
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Brett Smith

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Thanks Karen for the information on Google's plans. 

Sorry for the delay!

1. Blue Jeans NPAPI plugin is 32 bit and waiting on timeline for chrome 64bit support (per other thread)
2. WebRTC-friendly (plugin-less) updates, please follow this thread for updates. 

What flavors of Linux is your organization running? If you have anything different than what is posted here, please add your Linux Platforms. Also, what % of your organization that uses Linux. Thanks Karen!
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Brett Smith

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Update:

Per latest Google blog: http://googlechromereleases.blogspot.com/2014/09/beta-channel-update_10.html, 32bit NPAPI plugin support won't be deprecated until Chrome 39 which will add 64bit support.  We are working on a 64bit plugin version as well as a solution that works with Chrome when they discontinue NPAPI plugin.  It will be a smooth transition.  
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Karen Huffman, Champion

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Thank you, Brett, for your post. Glad Blue Jeans is working on a solution with little or no impact to our users.
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Community Team, Community Admin

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Attention Mac users using Chrome: 
If you recently upgraded to Chrome version to 39 or above, they will need to use Firefox or Safari as a substitute. Our engineering team is working on a fix ASAP.

The Bluejeans browser plugin is an NPAPI based plugin and Google Chrome has officially stopped supporting NPAPI plugins on:
  • MAC platforms from version 39 onwards.
  • Linux platforms from version 35 onwards.
​This means the Blue Jeans browser plugin will not work with Chrome v39 & above on MAC and Chrome v35.  User will see the following window re-appear, even after installing the Plugin. In order to join a meeting over browser plugin on these platforms, user will need to either use Firefox or Safari on MAC.  

Blue Jeans will provide a plugin update for MACs to support chrome (v39 and above), no later than November 30, 2014.  

 User-added image

 You can follow the discussion on the Google support forum for more information: 
https://groups.google.com/a/chromium.org/forum/#!topic/chromium-dev/xEbgvWE7wMk
http://googlechromereleases.blogspot.com/2014/11/stable-channel-update_18.html

Note: Users on Windows are not affected.
(Edited)
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Carrie Oakes, Official Rep

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We are currently testing a new plug-in and will release it as soon as possible (no later than this weekend).

 

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Carrie Oakes, Official Rep

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New Plug-in has been tested and deployed!
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Community Team, Community Admin

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This is now has been RESOLVED. Very proud of our engineering speed here at Blue Jeans! Any users using Mac and chrome 39 WILL NOT face issues. 

Thanks for your patience.
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Perry Krug

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Looks like this just happened again.  I upgraded Chrome on my Mac to Version 42.0.2311.90 (64-bit) and got a similar message.  I assume it's a known issue?
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Karen Huffman, Champion

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Chrome is deprecating NPAPI plugin and has been announcing this for awhile. See https://www.chromium.org/developers/n.... NPAPI has security issues and vendors will need to address updating their applications.
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Perry Krug

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Is BlueJeans planning on providing a new plugin to support Chrome?
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Eric Tooley

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Peggy and Karen, please visit bluejeans.com/chrome to learn about your options, including a technique to re-enable plugins in Chrome 42.
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Karen Huffman, Champion

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Yes, saw Blue Jeans solution by launching another browser and/or downloading a desktop app. Not exactly what I want to see and this solution won't work on Chrome OS devices.
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Eric Tooley

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I hear you, Karen. Now that WebRTC has reached a certain level of maturity, we're moving forward with a WebRTC beta, scheduled to begin in June (you might remember seeing a reference to this in the 2.9.5 Release Notes). We'll keep you posted!
(Edited)
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Karen Huffman, Champion

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Yes, that's the direction we are hoping -- HTML5 / WebRTC. Count us in as a beta tester!
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Firozul Islam

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Thanks for sharing your honest experience. When I first took a look at my head shots,
I wasn’t too thrilled with mine but you’ve given me a new perspective!

<a href="https://www.facebook.com/wwwvirtualedge/">Virtual Edge</a>

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