No video in calls from Polycom RPG endpoints registered to Skype Cloud

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  • Problem
  • Updated 2 years ago
Polycom RPG endpoints running the latest SW version (6.1.1) and registered to the Skype Cloud (Office365) do not send video into a Bluejeans meeting. The call connects fine and there is audio both ways and video FROM Bluejeans into Polycom, but the RPG does not send video to the meeting.
Has anyone experienced anything similar? I have been able to replicate this issue both at a customer site and in our lab.

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Daniel Ferrer

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Posted 2 years ago

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Lee Snyder, Official Rep

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Hello Daniel,

I have created a support ticket and will be reaching out to you shortly on this. Please check your inbox!