No Incoming Video

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
I have just bought a Cisco Sx20, we are able to dial other VC rooms but unable to connect to the BJ virtual room the error is "No incoming video"

I have checked and double checked the firewall ports and they are configured as they should be.


Any help with this would be  appreciated.


Regards
Tate
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Tatenda Kupara

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Posted 4 years ago

  • 1
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Marcel

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Prime time uses adobe flash plugin, try updating your flash plugin. Bluejeans or meetme uses its own plugin try installing the plugin by first downloading and then installing the BJ plugin. Use the IE browser because IE install's the plugin much slower than GGchrome so you will be able to see the actual installing process.

kind regards marcel
Marcel - thanks for chiming in and helping out our Blue Jeans family!
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Tatenda Kupara

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Not to worry this was a firewall issue which I have managed to resolve. Thank you for your input though.


Regards
Tate
Tatenda - thanks for coming to the Community to ask for help! Feel free to come back anytime to send ideas, start discussions, and find out about fun upcoming events!