Name Room Unit Upon Entry

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  • Updated 4 years ago
We have noticed through a few of our meetings that our room units are not named in the moderator controls which makes things difficult sometimes when the moderator is controlling the muting of participants.  We are currently using an Aver EVC100 and they have the site name programed on the unit but in BlueJeans the unit just shows as "0" in the participant section.  Is there currently a way for the name of the room unit to be passed into BlueJeans or for a user to name the unit upon entering the meeting as you do with the web browser?

Any assistance is appreciated. Thanks
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Jeremy Mehaffey

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Posted 4 years ago

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Philip - Lead Engineer, Customer Success Team

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Official Response
Thanks Jeremy for testing and for the information.  

One last item I would like you to test as a workaround is to place a SIP based call into BlueJeans but using your  Make sure SIP is enabled on your Aver and that the SIP display name is filled in with Chattanooga. You wont need to fill in any SIP registration and should be able to select SIP instead of H.323 to test this call once it has been enabled on the Aver.   

Let me know the results.  

In the meantime, could you also check with the Aver folks to see if they can do anything about correcting the sending of the 0 first in the call setup string instead of the display name. Most of the H.323 vendors allow you to leave the H.323 extension field empty which would then allow for us to pick up the display name correctly.

We are also following up with Aver on this.