My Latitude notebook randomly shuts down when the app is open

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  • Problem
  • Updated 1 year ago
Since using the app in the last week, it causes my Dell Latitude notebook to randomly completely shut down, requiring a reboot.  My IT checked all of the hardware/OS settings and found nothing wrong.
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Alan Luecke

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  • frustrated.

Posted 1 year ago

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Lee Snyder, Official Rep

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Hello Alan,

This is odd behavior for the application to completely shut down your computer. When this occurs are you in a meeting or is it when you launch the application? We would need to collect logs to confirm what exactly is occurring but I would suggest first completely removing the BlueJeans App from the device as outlined in the provided article:
Once you have uninstalled and removed all the files, proceed to reinstall the app from our Downloads Page.

Please let me know if the provided method works for you!

Lee - BlueJeans Support