meeting id

  • 1
  • Problem
  • Updated 11 months ago

Use a video conference unit for bluejeans meetings but lately it seems to stick on the 'meeting id' screen. Get the 'please wait for a participant to join the meeting' audio prompt but even when they do we cant see them and are stuck looking at the meeting ID screen. They can see us and the audio works fine. Also direct video calls (not using bluejeans) work fine. Any ideas?

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Posted 11 months ago

  • 1
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Lee Snyder, Official Rep

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Hello Dan,

This definitely sounds like something could be going wrong when the call is being initiated. I have created a Support ticket (00428280) and will follow up with you shortly over email.

Thank you,
Lee - BlueJeans Support