meet-xxx@lync.bluejeans.com

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  • Updated 2 years ago
We've been having a few issues with our O365 S4B->BJN integration today, it looks like there is delays between BJN and Office 365 in the US. We're trying to understand where the issue is, but the workaround is for us to dial meet-amsterdam@lync.bluejeans.com (We're a UK based PLC). However, I have no idea where I got that dial string from (although I've had it for some time), if its supported, what other meet-xxxx options there are. I can't find it listed in any of the knowledgebase articles or documents, so wanted help from a BJN representative to understand what the roadmap for this is. I'd like to add it to our support document as a fall-back, but don't want to if its suddenly going to disappear.

Also, is there an easy way to get our UK Lync users to connect to the EU data centre when they use the official meet@lync.bluejeans.com address, as they're often sent to the US DC and back.
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Nick Verdegem, Champion

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Posted 2 years ago

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Joseph Ng

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Hi Nick,

I am not the Bluejeans staff.

My understanding on the address "meet@lync.bluejeans.com" is to create a single location address that can serve everything.  This is something good and bad.  The good is that you do not have to care where you are connecting and you will be redirected to the nearest POP or address.  The bad is you cannot control where you will be redirected when you purposely want to go to a specified POP or address.

If you are so sure your company and all users should only go to EU POP, you can mandate users to connect to  meet-amsterdam@lync.bluejeans.com.  Or to simplify, you may consider create a public/private DNS record (e.g. bjn@mydomain.com) and have this record point to  meet-amsterdam@lync.bluejeans.com

But you will need to remember that the you will not enjoy the good of automatic redirection of POP.

Hope this helps.
 
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Nick Verdegem, Champion

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Thats a good idea Joseph doing a DNS CNAME to the appropriate location. We do have some locations in the Middle East, but they tend to get best performance from the European PoP. I think we tried meet-singapore but the performance wasn't quite so optimal. Its a shame there isn't an Indian DC.

It would be good if BJN could confirm if using the service in this way is supported before we update our support docs.