MacOs screen sharing green/black.

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  • Updated 4 weeks ago
Hi. We are currently encountering green/black screen when sharing screen (moderator/presenter) through HDMI using MacBook pro Retina (High Sierra). The HDMI inputs are integrated to a Cresrton matrix switcher and multiwindow processo, then the multiwindow's output is being captured back to moderator laptop through magewell USB capture HDMI .We do not encounter green or black screen when using Windows. Thank you in advance.
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Marianne

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Posted 4 weeks ago

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Radhika@BJsupport, Official Rep

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Hi Marianne,

Thank you for reporting the issue. Support caseĀ 00524629 is raised to investigate the cause for the green/black screen issue.

Thank you,

Radhika Chatur
BlueJeans Support Team