Mac Screen-Sharing - Cursor Interference Issue

  • 1
  • Problem
  • Updated 11 months ago
Using a macbook, latest OS, and BlueJeans app.

As soon as I start sharing my screen, my cursor no longer works correctly. Essentially, the cursor's icon stays in place, and the 'real' cursor moves, but without visual feedback you don't know where it really is. Periodically, the cursor icon will update to the real location, then the issue begins anew.

This issue makes screen-sharing essentially impossible.
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Jason Ford

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  • frustrated

Posted 11 months ago

  • 1
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Lee Snyder, Official Rep

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Hello Jason,

I do apologie for the inconvenience this has caused you!

We have opened a support ticket (00411091) and will be following up with you shortly via email.

Regards,
Lee - BlueJeans Support